Privacy Policy for Order Kasi

Order Kasi (“we”, “us”, “our”) is a last-mile delivery service based in South Africa, specialising in township logistics solutions. We partner with courier companies and e-commerce businesses to enable reliable deliveries into township areas across South Africa.

We are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and other applicable South African laws.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services, website, or engage with our platform.

We may collect the following types of personal and business information:

2.1 From Customers (End Recipients)

• Full name
• Contact number
• Delivery address (including township location details)
• Delivery instructions
• Order details

2.2 From Business Clients (Couriers & E-commerce Partners)

• Company name
• Contact person details (name, email, phone number)
• Billing and payment information
• Delivery manifest data

2.3 Automatically Collected Information

• Device information
• IP address
• Location data (where applicable for delivery tracking)
• Website usage data (cookies and analytics)

We use the information collected for the following purposes:

• To facilitate and complete deliveries
• To communicate delivery updates and notifications
• To manage accounts and business relationships
• To process payments and invoices
• To improve our services and logistics efficiency
• To comply with legal and regulatory obligations

We do not sell personal information.

We may share information with:

• Courier and logistics partners involved in fulfilling deliveries
• E-commerce platforms and clients for order fulfilment
• Payment service providers
• Technology providers supporting our platform
• Legal or regulatory authorities when required by law

We take reasonable technical and organisational measures to protect personal information from:

• Loss
• Misuse
• Unauthorised access
• Disclosure or alteration

While we strive to protect your data, no system is 100% secure, and we cannot guarantee absolute security.

Under South African law, you have the right to:

• Request access to your personal information
• Request correction or updates to your information
• Request deletion of personal information (subject to legal requirements)
• Object to the processing of your data in certain circumstances

To exercise these rights, contact us using the details below.

Our website may use cookies and similar technologies to:

• Improve user experience
• Analyse website traffic
• Track performance and service usage

You can adjust cookie settings in your browser.

We retain personal information only for as long as necessary to:

• Fulfil delivery services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Our platform may contain links to third-party websites. We are not responsible for their privacy practices or content.

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date.

If you have any questions or requests regarding this Privacy Policy or your personal information, please contact us:

Order Kasi
Email: leon@orderkasi.co.za
Location: South Africa